FAQ

Our products cater to:
• Professional leatherworkers creating bespoke goods
• Leathercraft instructors teaching traditional techniques
• Hobbyists investing in quality tools for serious craftsmanship
• Workshop owners stocking up on premium materials

We specialize in:
• Professional-grade leatherworking tools (Harris gauges, edge tools)
• Premium hardware (Chicago screws, buckles, closures)
• Specialty materials (cork fabric, quality leather, dye)
• Hard-to-find components for traditional leathercraft

Our leather is categorized by weight and tannery. For guidance:
• Wallets/cardholders: 2-3oz
• Belts/bags: 4-6oz
• Heavy-duty items: 7oz+
Email our craft-knowledgeable team at [email protected] for personalized recommendations.

While our tools are professional-grade, we offer:
• Starter kits with essential tools
• Detailed product descriptions with skill level indicators
• Video tutorials for fundamental techniques

We offer both options:
• Full hides from select tanneries (see “By Tannery” section)
• Pre-cut pieces in our “Leather Scrap” category
• Custom cuts available for certain leathers (contact us)

We accept:
• Visa, MasterCard, JCB
• PayPal
• All transactions are securely processed

Contact us immediately at [email protected] if your order hasn’t entered processing (1-2 business days). We’ll do our best to accommodate changes.

Yes, for:
• Leather purchases over 5 hides
• Hardware orders exceeding £200
Contact our sales team for custom quotes.

Standard Shipping (£12.95):
• Carriers: DHL or FedEx
• Delivery: 10-15 days after dispatch
• Ideal for urgent tool replacements or project deadlines

Free Shipping (Orders over £50):
• Carrier: EMS
• Delivery: 15-25 days after dispatch
• Best for heavy materials (leather, machines) or non-urgent orders

We ship globally except certain Asian countries and remote regions due to customs restrictions. Contact us to confirm delivery to your location.

All orders are processed within 1-2 business days. You’ll receive tracking information once your package is dispatched from our Lichfield workshop.

Yes, all shipments include full tracking:
• Standard Shipping: DHL/FedEx tracking link provided
• Free Shipping: EMS tracking number provided

We offer a 15-day return policy from delivery date:
• Items must be unused and in original packaging
• Contact us first at [email protected] for authorization
• Return shipping is the customer’s responsibility
• Refunds processed within 5 business days of receipt

Contact us immediately with photos of the damaged items and packaging. We’ll either replace the items or issue a full refund – your choice.

Yes, within the 15-day window. Contact us to arrange the exchange. You’ll be responsible for return shipping unless the error was ours.

Our craft-knowledgeable team is available at:
Email: [email protected]
We typically respond within 24 business hours.

Our workshop is at:
28 Marks Walk, Lichfield, GB CH5F 4DO
(Please note we don’t offer local pickup – all orders are shipped)

Absolutely! Our team are experienced leatherworkers who can:
• Recommend materials for specific projects
• Suggest alternative tools if an item is out of stock
• Advise on technique-specific products
Don’t hesitate to reach out with your questions.